Return & Exchange

Return & Exchange Policy - Goyal Lace Point

At Goyal Lace Point, we take pride in providing high-quality products. If you are not completely satisfied with your purchase, our Return & Exchange policy ensures a hassle-free process.

Returns

• Eligibility: Returns are accepted within 7 days of delivery.
• Condition: The item must be unused, unwashed, and in its original packaging with all tags intact.
• Non-Returnable Items: Customized or clearance sale items cannot be returned.
• Return Process:
  1. Contact our support team at [your contact email/phone] with your order details.
  2. Ship the item back to our address (shipping charges for returns are the buyer’s responsibility).
  3. Once received and inspected, we will process your refund within 5-7 business days.

Exchanges

• Eligibility: Exchanges can be made for the same item in a different size or color (subject to availability).
• Process:
  1. Request an exchange within 7 days of delivery.
  2. Send the item back in its original condition.
  3. Once approved, we will dispatch the replacement product.

Refund Policy

• Refunds are processed to the original payment method within 5-7 business days after approval.
• Shipping charges are non-refundable unless the return is due to a defect or an error from our side.

For any assistance, feel free to reach out to us at [gtraders169@gmail.com].